FAQS

Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Dynamic Duo Cleaning.

Frequently Asked Questions

  • GETTING STARTED?

  • HOW DO I CREATE AN ACCOUNT

    An account is automatically created for you when you book a service with Dynamic Duo Cleaning. Set up your account, choose a password, and enjoy our services. Alternatively, you can log into your account HERE.

  • DO YOU PROVIDE CLEANING SERVICES IN MY AREA

    Our entire service area for Minnesota includes:
    Apple Valley, Bloomington, Burnsville, Carver, Chanhassen Chaska, Cottage Grove, Crystal Bay, Eagan, Eden Prairie, Edina, Excelsior, Farmington,  Hopkins, Inver Grove Heights,   Jordan, Lakeville, Mendota Heights, Minneapolis, Minnetonka, Minnetonka Beach, Mound, Navarre, New Prague, Newport Prior Lake, Richfield,  Rosemount, Saint Louis Park,  Saint Paul, Savage, Shakopee, Spring Park, Vermillion, Victoria, Waconia, Wayzata and anywhere in between.

  • ARE CLEANING SUPPLIES, PRODUCTS & EQUIPMENT PROVIDED BY THE COMPANY?

    Yes, we bring all the cleaning supplies and equipment required for specific fabrics, stones, woods, carpets, etc. to exceptionally clean your home. All our service professionals go through 6 weeks of in-depth training and know-how to use each product that we provide.

    We always try to cater to our customers’ preferences, so you do have the option to provide supplies. The container MUST have a clear description of the ingredients or come with an MSDS, aka Material Safety Data Sheet. Also, we do not warrant the use of your products at any given time or for any given reason. *Green products are available at an additional charge of $20 and upon request, while booking your service.

  • CAN I CANCEL MY BOOKING?

    All cancellations should be requested 72 hours before the scheduled cleaning (excluding weekends and holidays). All cancellation requests must be emailed to info@dynamicduo.cleaning.

  • DO YOU ALWAYS SEND THE SAME CLEANER?

    Imagine your cleaner calling in sick just a day before the big party or your mother-in-law’s visit. This can be a reality if you are working with an individual. However, with Dynamic Duo, we assign you a team of professionals. If a member of the team calls in sick, there is always a replacement to deliver you quality services. Each member of the team is reliable, well-insured, and well screened. Please note that all of our cleaning pros are knowledgeable professionals with complete training. That is why we ensure that every Dynamic Duo Cleaning Professional provides impeccable and consistently fabulous service.

  • DO I HAVE TO BE HOME FOR MY SERVICE?

    It’s completely up to you! If you’re not going to be home, be sure to let us know how to access your house by putting the information during scheduling your booking.

  • Frequently Asked Questions

  • MANAGE YOUR ACCOUNT?

  • HOW CAN I CHANGE MY PASSWORD?

    You can log in to your account HERE and select your name at the top right of your account page. Then, select the option “change password” to change your password.

  • HOW CAN I RESET MY PASSWORD?

    You can reset your password HERE.

  • HOW CAN I CHANGE MY ADDRESS?

    To change your address, please log in to your account HERE.

  • HOW CAN I CHANGE MY CREDIT CARD?

    To change/update your credit card, please log in to your account HERE.

  • Frequently Asked Questions

  • PRICING & POLICIES

  • HOW DO GIFT CARDS WORK?

    Gift cards can be purchased HERE and are delivered instantaneously via email.

  • WHY DO YOU CHARGE A FLAT RATE PRICE ON RECURRING CLEANING?

    We charge a flat rate price per number of bedrooms rather than per hour on recurring cleanings. This is convenient as this allows you to know what we promise to provide, while our cleaners keep working until the job is done. As our Service Professional cleans to a checklist, you know what is included in the price. If we notice that all of our Service Professionals are continuously going over the maximum duration in your home, we will notify you.

  • HOW DOES REFERRAL PROGRAM WORKS?

    REFER AND SAVE $60! $30 FOR YOU AND $30 FOR YOUR FRIEND!

    We offer a cleaning you can see and feel from your ceilings to your floors! Once you book our services, we are confident you will love the look and feel of your home and want to refer your friends and family. With this Referral Program, we want to make it easy and of course, rewarding for you to do so!

    Earn $30 in Dynamic Duo Cleaning credit for every person you refer to us! Follow the simple steps to earn rewards.

    1. Refer Dynamic Duo Cleaning to a friend.
    2. Ask him to drop your name in “How did you hear about us” section while making a booking.
    3. Your friend will receive $30 off their booking once it's complete.
    4. When your referral’s service is complete, the $30 credit will apply to your next booking.

  • HOW MANY SERVICE PROFESSIONALS DO YOU SEND?

    Depending on the scope of the work; usually, one pro is enough for the job. However, for extensive jobs, we send two or more Service Professionals.

  • WHAT IS A TWO-HOUR WINDOW?

    A 2-hours arrival window means we will arrive to start your cleaning within those 2 hours. The 2-hours allow for the unpredictability of traffic, parking, or the previous job taking longer than expected. In the rare event, your cleaner may be later than the 2-hours window, you will be contacted to let you know the ETA.

  • Frequently Asked Questions

  • SERVICE QUALITY GUARANTEE

  • WHAT IS YOUR 100% SATISFACTION GUARANTEE POLICY?

    Dynamic Duo Cleaning strives to provide unsurpassed excellence! If you are unhappy with any service that we provided, please notify us within 48 hours of the completion of your service for us to address and correct the problem. Once we receive prompt notification, we will come back to examine the issue. If the problem involves the quality of service we have provided, we pledge to correct the issue at no charge.

    If we do not receive notice of an issue within 48 hours of the service, or if you decide to correct the problem yourself, we will not be able to fix the problem for you, nor will you be compensated for your inconvenience.

    With purchased hourly cleaning services, you will need to provide a priority list. We can only guarantee that a Service Professional will stay for the purchased amount of time. We may not be able to complete all tasks if time runs short. Therefore, if the problem involves the time needed to complete the service rather than the quality of the service itself, we can only correct the problem if you purchase additional time.

    Please note that Dynamic Duo Cleaning is the ONLY cleaning service that offers 48 hours cleaning guarantee.

  • Frequently Asked Questions

  • TRUST & SAFETY

  • CAN I TRUST MY CLEANING PROFESSIONALS?

    It’s relatively challenging to trust someone in your home. At Dynamic Duo Cleaning, we vet all of our Service Professionals. Please know that all of our pros go through reference checks and extensive background checks, including a strict interview process before recruitment. Without a doubt, you get the best and the most experienced pros. All of our service professionals wear uniforms that are well-recognized and also can be identified by the logo on their cars.

  • WHAT HAPPENS IF SOMETHING GOES WRONG DURING MY APPOINTMENT?

    Please let us know immediately if anything goes wrong as we are always here to listen and make it right. That’s the Dynamic Duo promise to you! Contact our office at 952-236-4357 or email us at info@dynamicduo.cleaning within 48-Hours, and we will make every effort to rectify the issue.

  • IS MY BILLING INFORMATION KEPT SAFE & SECURE?

    We have three levels of security in place.

    • Our booking page has extended validation SSL protection.
    • Our booking form has layers of 256-bit security.
    • Credit card transactions processed by STRIPE, also has a 256-bit security protocol.

    Credit card numbers are not stored in our system (only a token that allows us to charge the card). Rest assured, we take your privacy and security seriously.

  • DO THE SERVICE PROFESSIONALS GO THROUGH THE BACKGROUND CHECK?

    Every employee is interviewed in person and has to submit to a rigorous and extensive background check. We do not hire independent contractors, so every person we send with our team is employed by us and receives compensation and benefits accordingly.

  • Frequently Asked Questions