We’re Here to Help
Have a question about your cleaning, booking, or service? Browse our FAQs below for quick answers to the things customers ask us most.
Still Have Questions?
Our team is happy to help.
What’s the difference between Standard and Deep Cleaning?
Standard Cleaning is designed for regularly maintained homes that need routine upkeep. Deep Cleaning includes additional detail work such as baseboards, doors and trim, cabinet exteriors, light fixtures, vents, window frames, and other commonly overlooked areas.
How much does a cleaning cost?
Pricing depends on your home size, condition, service type, frequency, and any add-ons requested. Share a few details about your home and we’ll provide personalized pricing.
Do you offer recurring cleaning?
Yes. We offer weekly, every-two-weeks, and monthly recurring service. Recurring customers also receive discounted pricing compared with one-time Standard Cleaning.
Will my first cleaning take longer?
Often, yes. The first visit may require additional time to bring the home up to a consistent maintenance level before recurring cleaning begins.
Do I need to be home during the cleaning?
No. You’re welcome to be home, but many customers provide secure access instructions so our team can clean while they’re away.
Do you bring your own cleaning supplies and equipment?
Yes. Our team arrives with the standard supplies and equipment needed for your cleaning. If your home has special surfaces or you prefer a particular product, please let us know beforehand.
Are you bonded and insured?
Yes. Dynamic Duo Cleaning is bonded and insured, giving you added peace of mind while our team is working in your home.
What about pets?
Pets are welcome. Please let us know about them before your appointment and secure any pet that may be nervous, protective, or likely to interfere with the cleaning.
Will I have the same cleaner every visit?
We try to maintain consistency whenever scheduling allows, but we cannot guarantee the same cleaner or team for every appointment. All assigned cleaners receive the service details for your home.
How does payment work?
A valid card on file is generally required to confirm your appointment. Payment is processed after the cleaning is completed.
Should I tip my cleaner?
Tipping is completely optional but always appreciated. Any tips provided go directly to the cleaners.
What time will my cleaners arrive?
Appointments may include an arrival window to allow for traffic and the timing of earlier jobs. We’ll provide your scheduled time or arrival window when your cleaning is confirmed.
Can I reschedule or cancel my cleaning?
Yes. Contact us as soon as possible if your plans change. Any applicable cancellation or rescheduling policy should be followed based on your booking terms.
Can I customize my cleaning?
Yes. Depending on the service, you can add options such as inside oven or refrigerator cleaning, interior windows, window tracks, blinds, wall spot cleaning, inside cabinets, or organizing.
Do you clean inside cabinets and appliances?
Interior cabinets and large appliances are not included in most regular cleaning packages unless specifically selected as an add-on.
Do you offer move-in and move-out cleaning?
Yes. Our Move-In / Move-Out Cleaning is designed for empty or mostly empty homes and provides detailed cleaning during a transition between occupants.
Do you offer post-construction cleaning?
Yes. We clean fine dust and residue left after completed renovation or remodeling projects. Construction work should be finished before our team arrives.
What services don’t you provide?
We do not provide hoarding cleanups, feces or urine remediation outside normal toilet cleaning, carpet or upholstery shampooing, furniture or appliance removal, drapery cleaning, dry cleaning, or cleaning inside delicate curio/china cabinets.
What if I’m not satisfied with my cleaning?
Your satisfaction matters to us. If something isn’t right, contact us promptly and we’ll work with you to make it right according to our satisfaction guarantee.
What if my cleaning falls on a holiday?
Holiday schedules may vary. If your regular cleaning is affected by a holiday, we’ll work with you to arrange an alternative date when needed.