Welcome to Dynamic Duo Cleaning. These Terms & Conditions govern your use of our website and the cleaning services you request or book through us. By using this website, requesting a quote, or scheduling a service, you agree to these terms.
Please review them carefully before booking.
1. Our Services
Dynamic Duo Cleaning provides residential cleaning and related services throughout the Twin Cities metro and surrounding service areas.
Available services may include Standard Cleaning, Deep Cleaning, Recurring Cleaning, Move-In / Move-Out Cleaning, Post-Construction Cleaning, Home Organizing, and optional add-on services.
The exact scope of your cleaning depends on the service and add-ons selected at the time of booking.
2. Quotes & Pricing
Pricing may depend on factors including the size and condition of the home, service type, cleaning frequency, requested add-ons, and the amount of buildup present.
Quotes are based on the information provided to us. If the actual condition, size, or scope of the home differs significantly from what was described, we may discuss an adjustment before completing additional work.
Promotions and discounts are subject to their stated terms and may not always be combined.
3. Booking & Appointment Confirmation
An appointment is considered confirmed once all required booking information has been provided and any required payment method or verification has been completed.
Requested dates and times are subject to availability.
Arrival times may be provided as a scheduled time or arrival window. While we make every effort to arrive as expected, traffic, weather, earlier appointments, and other circumstances may occasionally affect arrival times.
4. Payment
A valid payment method may be required to confirm your booking.
Where applicable, your card may be authorized before the appointment and charged after the cleaning is completed. Additional approved services or add-ons may be included in the final amount.
By providing payment information, you authorize us and our payment-processing providers to process charges associated with your confirmed service.
5. Cancellations & Rescheduling
If you need to cancel or reschedule an appointment, please contact us as soon as possible.
Cancellation, rescheduling, or late-notice fees may apply when disclosed during the booking process or in your appointment confirmation.
We may also need to reschedule a service due to severe weather, staffing emergencies, unsafe conditions, or circumstances outside our reasonable control.
6. Access to the Property
Customers are responsible for ensuring that our cleaning team can safely access the property at the scheduled time.
If access cannot be provided or our team is unable to enter the property, the appointment may need to be rescheduled and applicable fees may apply.
Any access codes, lockbox information, parking instructions, or other entry details provided to us will be used only as reasonably necessary to perform your service.
7. Preparing for Your Cleaning
Customers should provide a reasonably safe and accessible environment for our cleaning team.
Where possible, excessive clutter, loose trash, and items that could prevent access to cleaning surfaces should be addressed before the appointment.
If organizing or other household assistance has been specifically booked, those tasks will be handled according to the agreed service scope.
8. Service Limitations
Some services are not offered by Dynamic Duo Cleaning, including:
- Hoarding or extreme-condition cleanups
- Feces or urine remediation outside normal toilet cleaning
- Carpet or upholstery shampooing
- Removal or moving of heavy furniture and appliances
- Drapery or dry-cleaning services
- Cleaning inside delicate curio or china cabinets
Our team may also decline any task that presents an unreasonable health, safety, property-damage, or working-condition risk.
If you have a special request that is not listed, please contact us before your appointment so we can confirm whether it can be accommodated.
9. Add-On Services
Certain tasks are available only as optional add-ons or additional services.
These may include appliance interiors, interior windows, window tracks, blinds, inside cabinets or drawers, wall spot cleaning, bed-sheet changes, and organizing services.
Availability and pricing may vary based on the quantity, condition, and amount of time required.
10. Satisfaction Guarantee
Your satisfaction is important to us. If you believe something included in your confirmed cleaning service was missed or not completed properly, please contact us promptly after the service.
We will review the concern and, when appropriate under our satisfaction policy, work with you to make it right.
The satisfaction guarantee does not apply to items outside the booked service scope, permanent stains or damage, normal wear, or conditions that cannot reasonably be corrected through cleaning.
11. Property & Fragile Items
We ask customers to secure valuables, fragile items, important documents, jewelry, cash, and items of exceptional sentimental or monetary value before the cleaning.
Please notify us in advance of delicate surfaces, specialty materials, damaged fixtures, loose items, or areas requiring special cleaning instructions.
If accidental damage occurs during a service, please notify us promptly so the matter can be reviewed.
12. Pets
Pets are welcome, but customers are responsible for ensuring that pets do not create an unsafe environment or prevent our team from completing the service.
Please let us know about pets before the appointment and secure any animal that may be nervous, aggressive, likely to escape, or interfere with cleaning.
13. Photos & Service Documentation
Our team may take reasonable before-and-after photographs or service documentation when needed for quality control, service verification, customer support, or internal records.
We will not intentionally use identifiable photographs of your home for public advertising or marketing without appropriate permission.
14. Website Use
The text, graphics, branding, photographs, logos, website design, and other materials on this website are owned by or licensed to Dynamic Duo Cleaning unless otherwise stated.
You may use the website for personal purposes relating to learning about or requesting our services.
You may not reproduce, distribute, modify, scrape, commercially exploit, or misuse website content without permission.
15. Third-Party Services
We work to keep the information on our website accurate and current, but occasional errors, outdated information, or technical issues may occur.
Service descriptions, pricing, discounts, availability, and website content may be updated from time to time.
Information displayed on the website does not guarantee availability until a service has been confirmed.
16. Website Information
Our website may use third-party providers for booking, scheduling, payment processing, communications, analytics, or other business functions.
For example, an online booking form may be provided through a third-party booking platform. Your use of those services may also be subject to the applicable provider’s terms and privacy practices.
Dynamic Duo Cleaning is not responsible for the independent operation of third-party websites or platforms.
17. Limitation of Liability
Our collection and use of personal information is described in our Privacy Policy.
By using our website or submitting information through our forms, you acknowledge that your information will be handled in accordance with that policy.
18. Privacy
To the extent permitted by applicable law, Dynamic Duo Cleaning will not be liable for indirect, incidental, special, or consequential losses arising solely from use of this website.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable law.
19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, policies, website, or legal requirements.
The latest version will be posted on this page with the updated revision date.
Continued use of the website or services after an update constitutes acceptance of the revised terms to the extent permitted by law.
20. Governing Law
These Terms are governed by the laws applicable in the State of Minnesota, without limiting any consumer rights that cannot legally be waived.
Contact Us
If you have questions about these Terms & Conditions, please contact:
Dynamic Duo Cleaning
Email: support@dynamicduo.cleaning
Phone: (952) 236-4357