Dynamic Duo Cleaning respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you use our website, request a quote, book a cleaning, or communicate with our team.
Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Service address, city, and ZIP code
- Home size and cleaning details
- Requested service and cleaning frequency
- Preferred appointment dates and times
- Access, parking, or special service instructions
- Communications, feedback, and customer service requests
- Payment and billing information when needed to complete a booking
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website activity through cookies or similar technologies.
How We Use Your Information
We may use the information we collect to:
- Prepare cleaning quotes and estimates
- Schedule and manage cleaning appointments
- Provide and customize cleaning services
- Process payments and maintain billing records
- Send appointment confirmations, reminders, and service updates
- Respond to questions and customer support requests
- Follow up regarding requested services
- Improve our website, services, and customer experience
- Prevent fraud, misuse, or security issues
- Meet legal, accounting, and business requirements
We only seek to collect information that is reasonably necessary for these purposes. The FTC recommends limiting personal information to what a business actually needs and securely disposing of information that is no longer required.
Calls, Text Messages & Email
If you provide your phone number or email address, we may contact you regarding your quote, booking, scheduled cleaning, payment, or other service-related matters.
Where required, promotional or marketing text messages will only be sent with appropriate consent. You may opt out of marketing text messages at any time by replying STOP, and you may unsubscribe from marketing emails using the unsubscribe option provided in those messages. FCC rules recognize consumers’ ability to revoke consent to automated calls and texts.
Booking & Payment Providers
Our website may use third-party platforms, including our online booking system and payment processors, to help schedule services and securely process transactions.
When you submit information through an embedded booking or payment platform, that provider may process your information on our behalf according to its own privacy and security practices.
Dynamic Duo Cleaning does not intentionally store complete payment card information directly on the public-facing website when payments are processed through a third-party payment provider.
How We Share Information
We may share personal information only when reasonably necessary with:
- Cleaning professionals assigned to provide your service
- Booking and scheduling platforms
- Payment processors
- Website hosting and technology providers
- Email, phone, or customer communication providers
- Analytics or advertising providers, if those tools are enabled
- Professional advisers or government authorities when required by law
We do not sell your personal information for monetary consideration.
We also do not authorize third parties to use customer information for purposes unrelated to providing or supporting our services unless otherwise disclosed or permitted by law.
Cookies & Website Analytics
Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, measure website performance, and improve our marketing.
Some third-party services may also place cookies or collect device and browsing information when enabled on our website.
You may be able to control or block cookies through your browser settings. Disabling certain cookies may affect how some website features function.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
The FTC recommends safeguards such as limiting retained information, securing systems and service providers, and maintaining plans for potential security incidents.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, and support legitimate business purposes.
Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of.
Your Privacy Choices
Depending on where you live and the laws that apply, you may have rights relating to your personal information, including the ability to request access, correction, deletion, or information about how your data is used.
Minnesota law provides certain privacy rights to consumers when the law applies to a covered business.
To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.
Children's Privacy
Our website and cleaning services are intended for adults arranging household or business services. We do not knowingly collect personal information directly from children under 13 through our website.
Third-Party Websites
Our website may contain links to third-party websites or services. Dynamic Duo Cleaning is not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal requirements.
When changes are made, the updated version will be posted on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Dynamic Duo Cleaning
Email: support@dynamicduo.cleaning
Phone: +1 (952) 236-4357